Return Policy
We want you to be happy with your purchase. If something isn’t right, here’s how our returns process works.
Return Window
You may return most items within 7 days of delivery for a refund or exchange, provided the item is unused, in its original packaging, and in resalable condition.
Faulty or Damaged Items
If your item arrives faulty, damaged, or not as described, please contact us within 7 days of delivery. We’ll arrange a replacement, repair, or refund at no extra cost to you.
How to Request a Return
- Message us on WhatsApp at +27 83 544 4057 or email info@mcn.co.za with your order number and reason for return.
- We’ll confirm the return and provide instructions on how to send the item back.
- Once we’ve received and inspected the item, we’ll process your refund or exchange.
Refunds
Approved refunds are issued to your original payment method and may take 5–10 business days to reflect, depending on your bank or payment provider.
Non-Returnable Items
Items that have been used, damaged through misuse, or are missing original packaging may not be eligible for return. Certain hygiene or personal care items may also be excluded from returns for health and safety reasons.
This policy is a general guideline. It does not affect your statutory rights under the Consumer Protection Act.
